Frequently Asked Questions (FAQ)
What is Aarayna?
Aarayna is a UK-based online store specialising in premium, authentic masalas and spice blends. We also offer expertly curated recipes to help you recreate genuine, flavour-rich dishes in your own kitchen.
Are your products 100% natural?
Absolutely. All our spice blends are crafted from carefully sourced, natural ingredients — with no artificial preservatives, colours, or fillers.
Where do you deliver?
We currently deliver across the UK. For international delivery enquiries, please email us at support@aarayna.co.uk.
How long does delivery take?
Orders are typically processed within 1–2 working days. Standard delivery takes between 2–5 working days, depending on your location. You’ll receive a tracking number once your order has been dispatched.
How do I track my order?
Once your parcel is on its way, we’ll send you a confirmation email with tracking details. You can also log in to your account at aarayna.co.uk to check your order status.
What if I receive a damaged or incorrect item?
If there’s an issue with your order, please contact us within 48 hours of receipt, quoting your order number and including a photo of the item. We’ll swiftly arrange a replacement or refund.
Do you accept returns?
Yes, we accept returns on unopened and unused products within 14 days of delivery. Unfortunately, we’re unable to accept returns on opened or perishable items unless they’re faulty. Please refer to our Returns & Refunds Policy for more information.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and other secure payment options available at checkout.
Can I amend or cancel my order?
If your order hasn’t yet been dispatched, we’ll do our best to accommodate changes or cancellations. Contact us promptly at support@aarayna.co.uk.
How should I use your masalas?
Each masala includes simple usage instructions or a suggested recipe. You can also visit our Recipes section for further cooking inspiration.
Do you offer wholesale or bulk purchases?
Yes, we provide bespoke wholesale solutions for restaurants, retailers, and event organisers. Get in touch with us at support@aarayna.co.uk for a tailored quote.
Is my personal information secure?
Yes, your privacy is important to us. We use secure encryption and never share your personal details without your explicit consent. You can read our full Privacy Policy for more details.