At Aarayna, we value your satisfaction and strive to ensure every purchase meets your expectations. This policy outlines how we handle returns, refunds, and exchanges for items purchased on www.aarayna.co.uk.

Eligibility for Returns

You may return an item within 14 days of receipt, provided that:

It is unused, unopened, and in its original packaging

It is not a perishable item or an opened food product (e.g. spice packets that have been unsealed are non-returnable unless faulty)

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

Opened or used food products and masalas

Perishable goods that have passed their expiry date

Sale or clearance items (unless damaged or defective)

Damaged or Faulty Items

If your order arrives damaged or you receive a faulty product:

Contact us within 48 hours of delivery

Email a clear photo of the item and its packaging to support@aarayna.co.uk

Once verified, we will arrange a replacement, store credit, or full refund, depending on your preference

How to Return an Item

To initiate a return:

Email support@aarayna.co.uk with your order number and reason for return

Await instructions and the return address from our team

Return the item using a tracked courier service

Please note: Return postage costs are the customer’s responsibility unless the item was received in error or is faulty.

Refunds

Once your returned item is received and inspected:

We will confirm receipt via email

If approved, your refund will be processed to your original payment method within 5–10 working days

Exchanges

We do not currently offer direct exchanges. If you wish to order a different item, please follow the return process and place a new order separately.

Contact Us

If you have any queries regarding returns or refunds, please don’t hesitate to get in touch:
Aarayna
Email: support@aarayna.co.uk
Phone: +44 XX XXXX XXXX